All quotations are made and orders accepted and goods delivered subject to the following Conditions of Sale. Grainger’s & Son (Newport) Ltd trading as Tiles of Newport & London and The Stone & Ceramic Warehouse (The Company) will not accept any other terms and conditions other than those specified below, or any addition or variation to them unless agreed in writing between the parties.  Quotations are valid for 30 days from the date on the quotation.

1.Payment terms – Credit Accounts

1.1 For trade customer when a new account is opened, a bank and two references are required.

1.2 All invoices must be settled in full within 30 days after month end date of the invoice. Any outstanding balance after 30 days will be subject to (at the absolute discretion of the company)  interest calculated at 4% per annum above Barclays Bank base rate.

2.Payment terms – Non-Credit Customers

2.1 A non-refundable deposit of 50% of the invoice value will be taken at the time of order.  The outstanding amount will be due before delivery. In this instance of bespoke cutting services such as worktop fabrication, the balance is due prior to this work being carried out.

2.2 The Company no longer accepts cheques but invoices can be paid by card over the phone or by bank transfer. Please call 020 8993 5545 to confirm the bank details and if paying by transfer please send by email a screenshot of the payment.  Use the quotation number as a reference for the payment.

2.3 The customer shall not be entitled to withhold payment of any amount payable under this contract to the Company because of any claim by the customer in respect of faulty goods or any other alleged breach of contract, nor shall the customer be entitled to set off against any amount payable under this contract to the company any monies which are not then presently payable by the Company or for which the Company disputes liability.

2.4 Upon placing your order please advise approximately when you will need your tiles delivered and advise us of any delays which may affect this date. If your project is delayed and you are unable to take delivery resulting in holding the tiles in our warehouse for over 3 months from this date, storage charges will apply.  Goods will be held in our warehouse FOC with a 50% deposit for 3 months. After 3 months, they must be paid for in full. At the start of the 4^th month, storage charges will be incurred as follows and will have to paid for prior to delivery:  £8 + VAT per pallet per week, £16 + VAT per crate per week

2.5 All goods delivered remain the property of the Company until all outstanding payments have been made.

2.6 In the event of non-payment the customer will pay any legal or collection charges which the Company shall incur.

3. Product & Installation

3.1 All tile sizes are nominal and if exact tile dimensions are required, they must be requested at time of order.

3.2 Variation in size, shape and colour is an inherent characteristic of handmade and natural tiles. In no way are they considered to be flaws or defects.

3.3 Any questions regarding colour, design, size or quality must be resolved prior to installation.

3.4 Installation constitutes acceptance, no claims can be made after installation of the tiles.

3.5 All grout should be tested on a small sample area to check you are happy before grouting the whole area.

3.6 For best results and to achieve optimum distribution of colour range and  strategic blending, we recommend mixing tiles from multiple boxes and laying them out before installation.

3.7 Where an installer/fixer/templater is recommended by the company such recommendation is made in good faith and without responsibility.  No warranty is given as to the ability of the installer nor is such warranty to be implied by reason of such recommendation.  In no circumstances shall the Company be liable for any loss, damage or expenses suffered by the customer or any third party by reason of any acts, defaults, omissions or delays of the installer, his servants, agents or subcontracts whether due to his negligence or otherwise.  It is declared and understood that the installer/templater/fixer is not the agent of the Company and has not authority to pledge credit or bind the Company in any way whatsoever.

4. Measurements

4.1 Where the Company have calculated quantities, they will not be responsible for over and under measured orders based on measurements or plans supplied by customers.  All quantities should be confirmed by a site measure. No liability will be accepted for any variance in quantities.

5. Deliveries

5.1 The Company shall endeavour to despatch orders by estimated date given at the time of order but in this respect time shall not be of the essence. The Company shall not be responsible to the customer in any way whatsoever for the inability to deliver due to circumstances beyond its control including (but without prejudice to the generality of the foregoing) strikes, lock-outs and unavailability.

5.2 In the event of the customer wrongfully refusing delivery of the ordered goods, such goods will be held by the Company to the customer’s order and the customer will be liable to pay storage and re-delivery charges at the current rate.

5.3 Claims for shortages or goods damaged in transit cannot be entertained unless notified by e-mail with photos both to the carrier and the Company within 1 day of delivery.

5.4 All deliveries are kerbside unless expressly stated otherwise on order confirmations.

5.5 If there are delivery or loading restrictions at the delivery address, this should be given when placing an order. Any charges to the Company as a result of delivery problems not advised beforehand will be invoiced to the customer.

6. Returns Policy

6.1 You can return up to 20% of each stock item ordered, back to the Company’s warehouse, within 1 month of delivery to get a refund. Returned goods must be in full, unopened, undamaged boxes and must be stock items.

6.2 Special order items cannot be subject to return, cancellation or refund.

6.3 If a reduction in the number of tiles ordered is required prior to delivery, up to 20% reduction of each item is permitted.  This must be done within 2 months of placing the order, unless the item purchased is a special order in which case no amendments can be made.

6.4 Orders may not be cancelled once the 50% non-refundable deposit has been paid.

6.5 In the event of the Company approving an order cancellation, the Company bears no responsibility for loss of returned goods in transit.  In the event of goods being accepted back into stock, a 25% restocking charge and collection charges, if necessary, will be made.

6.6 Subject to condition 6.5 the Company will take back goods which are faulty but they must be checked before fixing as the Company will not be responsible for any goods fixed.  The Company will offer a refund or credit note on faulty goods with no time limit.  A credit note issued for other reasons has a 1 year time limit.

6.7 Returning items from Original Style. These should be in full, unopened boxes, within 1 month of placing an order. Original Style apply a 25% re-stocking charge plus a delivery charge back to their warehouse, dependant on the weight of the consignment. Stone & Ceramic Warehouse will only process the refund back to the customer once Original Style has received goods back in their warehouse and provided us with a Credit Note. Please note, due to costs deducted these may outweigh the value of tiles to be returned.

7. General

7.1 If any of these conditions or any part of one of these conditions is rendered void by any legislation to which it is subject, it shall be void to that extent and no further and the remaining conditions shall remain in force and effect.

7.2 Any waiver, indulgence or forbearance by either party of any of the conditions of this contract and/or any breach thereof shall apply only in the particular instance in which such waiver indulgence of forbearance occurs and shall not affect or impair the further continuance in force of such conditions, or the right to either party to avail itself of such conditions upon subsequent breach or breaches.

7.3 This contract shall be governed and construed in accordance with the laws of England and the customer agrees to submit to the jurisdiction of the English Courts.

7.4 E & OE allowed.